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HomeArticlesRegulationsTRAI empowers consumers with new apps
Monday, 10 July 2017 10:57

TRAI empowers consumers with new apps

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The current Chairman of the Telecom Regulatory Authority of India (TRAI) R.S. Sharma is a pro-active man who has been pushing many changes; he had endeavoured and also succeeded on many occasions to bring in several much needed reforms to keep the regulatory authority in sync with time. In his latest such endeavour to achieve more transparency between the consumers and the service providers, the Telecom Regulatory Authority of India (TRAI) launched three new apps to rate quality of services, speed and performance. All three apps are available on Google Play for download. The three new apps are: Mycall app, MySpeed app and 'Do not disturb (DND 2.0)'.

The apps and web portal were launched by the TRAI Chairman RS Sharma at a function held in New Delhi on 5th June. 

 MyCall app is an Android based app for crowd-sourced voice call quality monitoring. By using this app mobile phone users will be able to rate their experience about voice call quality in real time and help the regulator gather customer experience data along with Network data. Apart from this, users can also provide additional details such as noise or audio delay or mark a call-drop, if they believe that is how the call got terminated.

 The app is intuitive and user-friendly. A pop-up requests the user to rate call after it ends. Callers simply select their rating in the form of stars and indicate if the calls were made indoor, outdoor or while travelling. 

MySpeed app will enable the telecom regulator to obtain test-data from users in all service areas, without any action by the users. The collected crowdsourced data can be viewed in aggregated form on the interactive map-based portal. These tests would be brief, very infrequent for a specific device, free to the user and anonymous. Like old version, users can also do a test and submit the results to TRAI.

 

The DND 2.0 (Do Not Disturb) Services app will help users to register their mobile number under DND to avoid unsolicited commercial communication/telemarketing calls/SMS, the sector regulator said. This is based on TRAI ‘Telecom Commercial Communication Customer Preference Regulations, 2010’. 

The app has additional features like spam detection engine, crowdsourcing of data about offending messages and calls to speed up detection of unregistered telemarketers, updates about action taken on complaints within the app, and easier interface and set-up. 

 

 

 

Updated web portal:

The regulatory framework for broadcasting and cable services prescribed by TRAI stipulates various reporting requirements by these service providers. In order to effectively communicate and educate service providers about the regulatory framework, this Service Providers portal has been launched. This portal will harness the strength of ICT to create consolidated database of service providers of the broadcasting and cable sector. 

TRAI also updated its web portal with additional features such as free on-line subscription of TRAI releases, online submission of comments on TRAI consultation papers, blog with facility for registered users to comment and online registration for participating in 'Open House Discussion' (OHD).

Policy initiatives of TRAI over the years have been to protect the interests of the consumers. The Authority believes that real-time and active feedback of the consumers will help to achieve better services.

 

Global SIM card companies should pay Rs. 5K for service failure: TRAI recommendation 

 On 15th June, TRAI, the telecom regulator, recommended that the global roaming SIM card companies as well as global calling card providers should pay a compensation of Rs 5,000 to the customers, in case they fail to provide service during a foreign tour.

TRAI added that this should be valid for both Prepaid and Postpaid customers, irrespective of plans.

TRAI suggested to the telecom department (DoT), “The prepaid users will get an additionally full refund of the amount which they have already paid to the service provider. The postpaid users don’t need to pay anything henceforth, and both the users will eligible for the compensation.”

This should be noted that TRAI’s recommendations only apply to the sale and rent of the international roaming SIM cards and the consumers using the global calling cards of the foreign operators operating in India.

TRAI has recommended the compensation in the cases such as non-activation of the services, no use of the card for the reasons beyond the control of the consumer like poor network coverage, incompatibility of the SIM card or card with handset.

TRAI also suggested that this compensation should be given within 15 days of a customer’s return to the country and reporting of the non-usage of the international card.

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