Komal Lahiri is the grievance officer for India. Facebook has been under pressure to clamp down on sinister messages.
According to Lahiri's LinkedIn profile, she is senior director, global customer operations and localisation, WhatsApp. They added that the Grievance Officer for India being based in the US is in tune with similar practices by other American tech giants.
According to the WhatsApp website, users can reach out to the company's support team directly from the app under 'Settings' tab and in case they wish to escalate the complaint, they can contact the Grievance Officer directly.