The MSO said: “SITI Networks’ had launched its self-care services through website and mobile app in January 2019 for customers. This feature enabled customers to not only exercise their choice but also manage and pay for their packs. Customers were able to completely customise their packs and add channels/bouquets of their choice, thus giving full freedom as mandated by TRAI. However to facilitate reconciliation between LCOs and customers these features have been temporarily withdrawn. SITI has been actively working with all stakeholders to re-start self-care features at the earliest.”
Siti Networks was rapped for its website. According to the response from the MSO, certain features from its website were withdrawn to facilitate reconciliation between LCOs and subscribers.