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Thursday, 18 April 2019 14:13

TRAI Tariff Order: Siti Networks files its reply of compliance

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Replying to the directive from Telecom Regulatory Authority of India (TRAI) which wrote to it and other distribution platform operators (DPOs) to abide by all the norms of the new tariff order within five days (till 22 April), the leading multi system operator (MSO) Siti Networks on 17 April issued a clarification.

The MSO said: “SITI Networks’ had launched its self-care services through website and mobile app in January 2019 for customers. This feature enabled customers to not only exercise their choice but also manage and pay for their packs. Customers were able to completely customise their packs and add channels/bouquets of their choice, thus giving full freedom as mandated by TRAI. However to facilitate reconciliation between LCOs and customers these features have been temporarily withdrawn. SITI has been actively working with all stakeholders to re-start self-care features at the earliest.”

Siti Networks was rapped for its website. According to the response from the MSO, certain features from its website were withdrawn to facilitate reconciliation between LCOs and subscribers.

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