IMCL CEO Vynsley Fernandes said that BCP which was in place way before the pandemic entered India. The plan applies to all the functions including sales, technical across regions and layered in three levels. Under L1, basic precautions would be taken and employees work under three shifts, each of eight hours. The L2 kicks in under a lockdown when certain functions are not able to perform; the operation then takes place in two shifts of 12 hours and employees coming to office get reduced to 33 per cent. In the extremely critical situation, L3 gets effective under which only very critical 2-3 per cent staff come to office and stay at the workplace for 24 hours; rest work from home. Moreover, the company puts into action all the digital mechanisms for collections from the cable operators at this level. IMCL is currently operating under L3.
He added: “LCOs have a concern that they don't want to allow the subscriber to make the payment transfer directly to us. And so, what we did was we tied up with EASEBUZZ and we got the LCOs to get money transferred from their subscribers to their accounts. The Central Action Team (CAT) gets on a video conference call in the morning at nine o'clock and in the evening at five o'clock every day. Every day, we talk to take stock of the situation, what action to take, how to keep our staff safe, and what procedures to put in place.”