TRAI issued the direction to Dish TV to comply with the provisions of the new regulatory framework after receiving consumer complaints and the inspection of Dish TV’s website and the consumer premises. It has also sought a compliance report from Dish TV within five days from the date of issue of this direction.
As per TRAI, Dish TV is forcefully offering a bouquet of free-to-air channels with no choice to subscribers and without their consent. This is in addition to the channels opted by the subscribers and the following message is being displayed: – This is a free to air bouquet at no extra charge. If you have selected any pay channel, then this bouquet will not impact your NCF.
TRAI added that most of the times, the consumers are not able to contact the toll-free number of Dish TV India to express their grievance.
A few days back, TRAI had issued a direction to Bharti Telemedia (Airtel Digital TV) for non-compliance of the provisions of the new regulatory framework for the TV broadcasting sector.