In April, TRAI also issued directives to multi system operators (MSOs).
TRAI based its notice on numerous complaints from consumer and asked these DTH operators to comply with all aspects of the new regulatory framework especially those related to the migration of long-duration pack (LDP) subscribers.
TRAI chairman had stated that the regulator was closely monitoring the implementation of the new framework and that it would not hesitate in initiating action against DPOs that weren’t complying with its order.
The DPOs were directed to "desist from migrating long-term plan subscribers to any new plan till the contracted period ends, unless the subscriber opts out of it or the validity of the long term plan expires, whichever is earlier.”
Many consumers wrote to TRAI stating that their pre-paid LDPs have either been discontinued or migrated to ‘Best Fit Plans’ (BFPs) by DPOs.