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HomeNewsRegulation NewsTRAI releases draft regulation on consumer choice of TV channels using API
Saturday, 10 August 2019 10:29

TRAI releases draft regulation on consumer choice of TV channels using API

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On 9 August, the Telecom Regulatory Authority of India (TRAI) released the draft (Second Amendment) to the Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) Regulations 2017. 

The regulator is seeking the comments of stakeholders on the issue of developing of app by third parties and consequent sharing of information using Application Program Interface (API) between DPOs and consumers.

TRAI said in its release: “It was noticed that quite a few DPO platforms were not providing adequate freedom and choice to consumers. Customers also complained that the call centre of DPOs are also not helping to facilitate consumer choice of the channels.”

TRAI felt need to have channel selection system developed by third party to facilitate easy channel selection by consumers. As per TRAI, since the third party app will be accessible by every customer of Broadcasting & Cables Services sector, it will facilitate easy choice to consumers.

TRAI, to facilitate functioning of third-party apps, has created channel selection system API specifications document which prescribed common APIs with all distribution platform operators (DPO). TRAI intends to mandate all the DPOs to compulsorily share information with the apps after authenticating the subscriber so that such apps can help in easy selection of the required TV channels.

Stakeholders can submit their comments by 22 August.

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