All DPOs need to display information on the Channel No. 999 as per format within 15 days from the issue of this letter and (b) provide the facility of ADD/DROP of channels to the subscribers through SMS as per format within 15 days of issue of this letter.
The ADD/DROP request of the subscriber shall be executed not later than seventy-two hours from the receipt of request and the subscriber to be charged on pro-rata basis only for the number of days for which, the services have been availed by him.
TRAI asked them to send their compliance report by 31.10.2019. TRAI has issued the Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Subscriber Protection (Addressable Systems) Regulations, 2017 (QoS Regulations, 2017).